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‎12-08-2015 11:51 PM

HP Recommended
Product: Desk jet All in one 2545
Operating System: Microsoft Windows 10 (64-bit)

I recently bought an Acer Aspire E 15 with Windows 10 (not sure if it's 32 or 64 bit) laptop and I have not been able to connect either my Hp 1510 or Hp 2545 All in one desk jet printers. At the point where I am asked to connect my laptop to the printer, you actually hear a sound which indicates that the printer has been connected but I then get a message indicating that the printer has not been connected. I have therefore not been able to connect to my printers. I tried the same with an hp laptop and the connection is confirmed. I would really appreciate your help

3 REPLIES 3

‎12-09-2015 06:22 AM

HP Recommended

Hi,

 

Thanks for using the forum.

 

Have you downloaded the FULL feature software from HP?

 

Here's the link for convenience :

 

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960/mo...

 

Can you download and install the software and only plug in the USB cable when asked to do so?  

 

Thanks

 

Please click the “Accept as solution” if this has helped solved your problem and “Kudos Thumbs up”  as an encouragement.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

‎12-09-2015 06:34 AM

HP Recommended

Hello, thank you for your response, yes I did and followed instructions as stated, I did the same thing for an hp laptop and connection was instant after plugging in the usb but not so for the Acer .

‎12-09-2015 06:37 AM

HP Recommended

Hi,

 

Can you uninstall and reinstall the software?

 

Try that and laos try another USB port on your Acer PC.

 

Thanks.

 

Please click the “Accept as solution” if this has helped solved your problem and “Kudos Thumbs up”  as an encouragement.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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