• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2017 04:34 PM

HP Recommended
Product: HP ENVY5540
Please if anyone knows step by step how to set this up please help! I have pictures of my grand children on my phone I want to print -up I ask for this printer for Christmas no luck in getting the two to work. Please step by step, I 'm not a young person and just want my photos!
5 REPLIES 5

‎01-28-2017 05:17 PM

HP Recommended

Hi.

 

How do you connect your printer now ? Are they (printer and phone) on a same network ?

 

(a) If Yes, please use Google Play/Store to install HP ePrint app on your phone and use this app to print,

(b) If No, please try the following instructions

 

      http://www8.hp.com/au/en/ads/mobility/overview.html

 

More information:

 

    http://support.hp.com/us-en/document/c01923321

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎02-02-2017 03:34 PM - last edited on ‎02-02-2017 03:39 PM by Retired

HP Recommended

My IP on my printer states not connected! I went to the Staples I bought it on and his apple phone printed on it. He told me I was going to have to pay an Xtra 30.00 to be able to print my pictures because of my phone it is the Z MAX Pro 32 GB. Should I try and go to The HP e print? Confused?Please Help!
E-mail [Personal Information Removed]

‎02-02-2017 03:43 PM

HP Recommended

Hi,

 

Looks like you have not connect your printer to a network.  How do you connect your printer now ? OR please try the following option:

 

          http://www8.hp.com/au/en/ads/mobility/overview.html

 

 (Select Android).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎02-02-2017 04:34 PM

HP Recommended

Kiddos! I am trying so hard I started that HPe print but I'm still not connected how do I

‎02-02-2017 04:46 PM

HP Recommended

Hi,

 

Do you have a computer which is connected to your home network already ? The quickest way is to use the CD with came with the printer then run setup from a computer.

 

If NO computer available. Please try option on my previous reply.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.