cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
jennatriadslo
New member
6 4 0 0
Message 1 of 5
338
Flag Post

I can't setup scan to email

HP Recommended
Color LaserJet Pro MFP M477
Microsoft Windows 10 (64-bit)

HELP! I cannot seem to set up the scan to email for the life of me. Everytime I try it says "Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider."

What does that mean? I'm typing everything in right! (but apparently not?)

Please help!

0 Kudos
4 REPLIES 4
ShlomiL
Level 17
Level 17
31,176 30,890 5,327 12,408
Message 2 of 5
Flag Post
HP Recommended

H,

What are the settings you have set?

 

What email service do you use?

 

What smtp server did you use? which port? with SSL or not?with login details or not?

 

such steps varies for each and any email server and will require some more details to guide you further, it is likely due to a wrong configuration.



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
jennatriadslo
Author
New member
6 4 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi! Thanks for the reply!

 

I am using outlook for email.

 

I used smtp-mail.outlook.com for the smtp server address.

 

Port #: 528.

 

YES with TLS/SSL.

 

YES on login details.

 

 

 

0 Kudos
ShlomiL
Level 17
Level 17
31,176 30,890 5,327 12,408
Message 4 of 5
Flag Post
HP Recommended

Hi,

Outlook do not use port 528, it uses port 587 with SSL/TLS cheecked:

https://support.office.com/en-us/article/Add-your-Outlook-com-account-to-another-mail-app-73f3b178-0...

 

 



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
jennatriadslo
Author
New member
6 4 0 0
Message 5 of 5
Flag Post
HP Recommended

I changed the port # to 587, but it still pops up and says "Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider."

What does that actually mean? Is this something I can configure on my own or is it asking me to contact our internet service provider?

I'm all confused! 😞 So frustrating!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation