I cannot get printer to print double sided prints correctly. Back page upside down.

[Jaymes]

When I print from a word document, I get the proper screen to choose 2 sided and to flip which way.  I am trying to print a PDF and do not always get the screen to choose this.  Once in a great while that screen WILL come up and it prints correctly.  Otherwise, prints the second page upside down on the back.

[Dvortex]

Hello, @Jaymes – Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are facing issues while printing 2-sided / duplex on your Officejet 8720 printer. I would suggest the steps mentioned below to try and fix the issue:
 

1. Go to Control panel – Devices and printers.
2. Right-click on Officejet 8720 and select “Printing preferences”.
3. Under the Paper/Quality or Layout tab, select the 2-sided / duplex printing option.
4. Select the appropriate setting under the duplex printing option.
5. Apply and save the settings.
6. Now, make sure you select the 2-sided option from the application that you are using (MS Word, Adobe etc.)

If the issue still persists, then the issue could be with the printer drivers and I would recommend installing the updated printer drivers for smooth printer functioning. Here are the steps:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/printers/OJ8720/OJ8720_Basicx64_1881.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Now, again change the printing preferences and try to print 2-sided and check.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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