• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 10:30 AM

HP Recommended
Product: HP photosmart B110 series
Operating System: Microsoft Windows 10 (32-bit)

my laptop says  the printer is disconnected when i try to print . It was working perfectly before.I have checked the printer and all diagnotics check says the printer is ok . I tried on a second laptop which is  XP not windows 10. as first it said that it was disconnected  like my first laptop ,But then when i went into the solutions centre it asked me to download some new software to correct the communication problem i just had to press install , this laptop is now printing ok . my laptop on windows 10 is not offering any new software or download  ??? is this because it is windows 10 ???  when i converted to windows 10 i was unable to scan anymore but up to date have been ok printing

1 REPLY 1

‎04-27-2017 12:56 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.