I have an HP OfficeJet 5255. I am getting the following error code: OXB3D5EA2B. What does that mean?

[Katie_06]

I have an HP OfficeJet 5255. The screen on the printer shows: Error code OXB3D5EA2B. I have unplugged it and plugged it back, and this still shows. What does it mean and how can I fix it?

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[Jay_G24]

Hi @Katie_06,

I'd like to help!

I understand the 0XB error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

OXB error indicates a firmware issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ferRX]

Hi @Katie_06 ,

Try with the following update for the printer >> Officejet 5255 firmware update - Windows

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.