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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-06-2016 10:25 PM

HP Recommended
Product: envy4502(A9T85A)
Operating System: Microsoft Windows Vista (64-bit)

I'm have a nightmare of a time with my printer. It's a Envy 4502 (A9T85A). It seems that every couple of days it is telling me that  the ink cartridge must be replace. Normaly, I can turn it off then back on and it will work fine for a day or two , maybe even a week . This time it was different. It briefly said that the ink cartridge has been depleated, then it gave me an error code of OXC4EB827F. The printer is now locked  up, I can't even get the ink cartridges out now. I'm basicly dead in the water. Can someone please help me with this problem?

1 REPLY 1

‎10-07-2016 01:27 PM

HP Recommended

Welcome @witt2316,


Thanks for participating in the forums! I see that you are getting the error

"0xc4eb827f". I would be happy to help you. 

 

Please try the steps listed in these documents to see if they will resolve the "0xc4eb827f" error: 

Are you using Genuine HP Cartridges?

 

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped. Please let me know the results. Best Regards,

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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