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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 07:09 PM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Other

I signed up for a HP Instant Ink 100 pages per month plan the day I bought and setup our HP OfficeJet Pro 8720 printer. My printer can't print color anymore because its non-black print cartridges have run out. I was expecting my HP Instant Ink plan to mail me replacement cartridges but I haven't received any. My account status page doesn't indicate that HP has mailed out replacement cartridges either. My cartridges ran out of ink more than two weeks ago. How do I troubleshoot this issue? Is there a way to find out if my printer failed to tell HP Instant Ink that its non-black cartridges have run out?

1 REPLY 1

‎04-19-2017 11:32 PM

HP Recommended

@Alfred_Jones

 

Tomorrow morning (or today if it is already morning in your location), contact Cloud Services / HP Support, explain the issue, and ask for help.

 

Help from HP Technical Support:

In USA or Canada, call Cloud Services: 1-855-785-2777

 

Instant Ink and FAQs , HP Instant Ink - Terms of Service, HP Instant Ink – Top Solutions

 

HP Connected , ePrint, and Print Applications

 

Green_Line_1.jpg

 

In UK, call HP Support: 0207 660 0596 (Specify help for Instant Ink)

 

HP Instant Ink - UK - Overview / FAQs,  HP Instant Ink - UK - Terms of Service

 

Green_Line_1.jpg

 

Everywhere else:  Contact HP Support; specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

 

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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