I lost my abiility to scan from X476dw MFP to my PC, printer does not see my PC on network

[LPM67]

I recently moved to a new office and have a new network. Orginally the printer could not print from my PC. I installed windows 10 Pro 64 and then it worked. I added my pc with an IP address. It prints just fine but will not scan. I ran the doctor and it said it detected no problems. I tried a test scan and the error I received was "Can not find x476 dw MFP.

I used to go to printer press scan function and it saw both PC's on the network. It sees my husbands but not mine.

I really need this functin to work on my pc.

Help please!

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps.