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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Denise70
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Message 1 of 2
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I need to do a factory reset. How do I do that?

HP Recommended
topshot laser print M275
Microsoft Windows 10 (64-bit)

We changed the name of our wireless network and the printer cannot find the new network- it is still looking for the old one. I  would like to do a factory reset.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@Denise70

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

I Understand you want to know how to do a factory reset,

And to help you out, I'm sending out a Private message with the reset instructions,

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 Keep me posted,

Good Luck.

Riddle_Decipher
I am an HP Employee

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