Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
We changed the name of our wireless network and the printer cannot find the new network- it is still looking for the old one. I would like to do a factory reset.
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
I Understand you want to know how to do a factory reset,
And to help you out, I'm sending out a Private message with the reset instructions,
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
(The reason we are utilizing the private message is because the instructions are critical,
And we don't want it in the wrong hands, as the printer will be set back to factory defaults).
Keep me posted,
Riddle_Decipher I am an HP Employee
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