-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- I need to do a factory reset. How do I do that?

Create an account on the HP Community to personalize your profile and ask a question

05-16-2017 08:40 PM
We changed the name of our wireless network and the printer cannot find the new network- it is still looking for the old one. I would like to do a factory reset.
05-17-2017 02:59 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
I Understand you want to know how to do a factory reset,
And to help you out, I'm sending out a Private message with the reset instructions,
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
(The reason we are utilizing the private message is because the instructions are critical,
And we don't want it in the wrong hands, as the printer will be set back to factory defaults).
Keep me posted,
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
