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‎04-04-2022 01:36 PM

HP Recommended

I recently canceled my Instant Ink subscription. I purchased comparable HP cartridges for my HP envy photo 7855, and I am getting a message that “The indicated cartridges are not communicating correctly with the printer, if this problem persists, replace the cartridges”

I know these are the correct cartridges. How is Instant Ink able to render my printer useless for canceling my subscription? Has anyone else run into this issue?

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1 REPLY 1

‎04-06-2022 11:15 AM

HP Recommended

The Instant Ink cartridges will not print unless you have an active Instant Ink account.

 

It appears you have defective third-party cartridges.  I would suggest cleaning the cartridge contacts and mating printer contacts as shown in the document here.  If that does not resolve the issue I suggest you contact your cartridge supplier for a replacement.


Bob Headrick,  HP Expert

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