I scaned a document on my hp photosmart C7250 all in one, when I try to send it to my computer it s

[L3434]

I scaned a document on my printer and want to send it to my laptop. It tells me there is no memory device found. I have windows 10. I inserted a memory stick into my computer with no rtsults. I had no problems with this when I had Windows 7. Why now.

[sandytechy20]

@L3434

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to scan and save it in your computer. I would like to help you out with this issue today.

You can use HP Scan software to scan directly from computer and save it.

Follow below Steps to scan a document or photo with HP Scan software.

• Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.
• Search Windows for your printer model.
• Click Scan a Document or Photo.
• HP Scan opens.
• Click one of the shortcuts that matches the file type and resulting action you want.
• Change any of the shortcut default settings in the right side of the window, if necessary.
• Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.
• Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.
• Click Scan.
• The printer scans the item, and then a preview of the scan displays in HP Scan.
• If necessary, double-click the thumbnail image of the scanned item, and then change any additional settings.
• Click Save.
• The Save as windows opens.
• Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, and then click Save.
• To view your scan, open the folder in which you saved the scan, and then double-click the file.

Click here and refer the document to perform the above troubleshooting steps.

Let me know how it goes.

Cheers.