I upgraded to windows 10 i lost the cellular icon. i cannot use SIM card slot to access internet

DrMusungu · ‎04-28-2017

I upgraded to windows 10 and i am not able to use the SIM card to access internet. when i navigate to device manager and try to update the driver the dialogue box says, driver not found, contact the manufacturer

Kindly help

ShlomiL · ‎04-29-2017

Hi,

You may download the latest 3g mobile drivers from the HP site.

As there are several different mobile hardware types please clarif your hardware ID:

Right click the Start Menu and select Device Manager.

Locate the mobile driver, will probably appear under Other Devices.

Right click it and select Properties, then open the Details tab and select Hardware ids from the drop down menu.

What exact value is shown for the device?

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DrMusungu · ‎04-29-2017

Thanks you for your reply.

the value is: HP hs3110 HSPA+ Mobile Broadband Device

ShlomiL · ‎04-29-2017

You're welcome @DrMusungu.

Please download and install the latest HP hs3110/hs3114 Mobile Broadband Drivers below by following the on-scren instructions:

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78749.exe

Regards,

Shlomi

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If my post resolve your problem please mark it as an Accepted Solution 🙂

DrMusungu · ‎05-01-2017

Thanks. I downloaded the driver. Whenever i try to install it begins off but everything goes silent; no dialogue box at all to show progress and the problem is not solved.