IP address: "not connected"

[Chewy2]

I've had my printer for years and a few days ago it stopped printing.  I looked around on the printer and the only thing that I can find is the IP Address says:  "Not connected."  I've tried rebooting both my computer and printer.  I also went to the HP site and tried to re-download the Driver for this printer.  Unfortunately when I get to the HP Utility Assistant step of the download it can't find my printer.  I checked and my wireless is turned on.  The next troubleshooting suggestion is to plug the printer directly into the computer with a USB cord.  I no longer have the printer USB cord that might have come with the printer so I'm at a loss as to what to do next.

Any help would be greatly appreciated!!

[sabretooth04 · Accepted solution]

Easy stuff first. Power off printer and router. Power on router and wait 3 mins. Power on printer and verify it connects to the router. Status now?

[Chewy2]

It worked!!!

Thank you so much 🙂

[Chewy2]

Happiness was short lived 😞

When I followed your steps it automatically printed one of the pages in my print queue and I could see that the IP Address now had a number instead of 'not connected'.  So I assumed all was fixed and I was super happy.  Then I realized that the rest of the pages in the queue did not print and anything else that I tried to print after I cancelled those out wouldn't print either.

I finished the download of the driver for the Photosmart 7525 and it printed a page that said "make the most of your printer" once I was done that download.  So it works - but only for certain things.

Interesting point - now that I have downloaded the new driver all of my network name is now HP....Photosmart 7520.  It used to always say HP...Photosmart 7525.  Not sure if that is a factor.

Any thoughts?

[sabretooth04]

Please print out the Network Config sheet and post the full results.