Idle status

[zvo851]

I connected my printer to mac using usb, but the status of the printer is IDLE. When I try to print, in the print queue don't appears the document and don't let me print. How I can change the idle status and print?

[Gemini02]

Hi @zvo851 ,

I see by your post that you are unable to print. I will certainly do my best to help you.

Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable shouldn't be longer then 6 feet. Try another USB port on the computer.You might have to try another USB cable.

Try and print a hardware self test on the printer to find out if it is a hardware or software issue.

1. Press and hold the Start Copy Black button () and the Start Copy Color button () until the product makes some noise.
2. Release both buttons. The self-test report prints.

Did the self test print?

Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Deskjet 1050)

If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.

How was the printer name listed?

Test the printer.

Did you download and install the newest drivers?

HP Deskjet 1050/1050A All-in-One Printer series - J410 Full Feature Software and Drivers.

Please provide in detail the results if you are still having issues.

Have a great day!
Thank You.

[Eric7]

This can be very frustrating.  Hopefully, these suggestions will help.

The normal status of the printer is IDLE.  The fact that no documents are appearing in the print queue makes me wonder if you have more than one print queue with the same name.   Choose <Apple Symbol> then "System Properties, then "Printers and Scanners".    There may be one of two issues here.

1) You have your printer listed twice with the same name.  In this case you are probably sending your print jobs to the wrong (and fictitious printer).  You should be able to look at the queues for these devices.

2) The configuration for the printer is wrong.  Try deleting and re-adding your printer to see if this corrects the problem.

Regards,

Eric

[somia1]

I am extremely frustrated with the HP 4510 printer. 

I spend 5 hours searching online for a solution nothing worked. I took the printer to the tech dept of HP where I had purchased the printer and even he couldnt fix the problem. still showing idle status!!!

I am very upset, your staff are not adequately trained! 

I feel like throwing the printer in the garbage! 

[Gemini02]

Hi @somia1,

Welcome to the HP Support Forums! I read your post and see that the printer is showing "idle status". I would like to help you out today, but I will need some more information to assist you better.

Which model do you have?  How Do I Find My Model Number or Product Number?

Deskjet Ink Advantage 4515, Envy 4512.

What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?

How is the printer connected?

Are you getting this error also when printing or on the printer's display?

Have a nice day! Thank you.