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‎06-28-2014 12:03 PM

HP Recommended
I am receiving an incompatible printhead warning, and I can not print. I have changed all the cartridges with correct HP cartridges. I do not know what to do now? Thanks!
1 REPLY 1

‎06-29-2014 02:49 PM - last edited on ‎03-07-2017 11:57 AM by HP Administrator

HP Recommended

The printhead is separate from the cartridges in the B210 printer.  While it is possible the printhead has failed and will need replacement, it is also possible the simply cleaning the printhead electrical contacts will resolve the issue.  I would suggest removing the printhead and cleaning the electrical contacts as shown in the document here.  If there is a lot of ink buildup on the printhead I would suggest soaking it as shown in this post before replacing it in the printer.

 

Be sure to clean the electrical contacts in the printer as well as on the printhead (since you will be reinstalling the original printhead in the printer).


Bob Headrick,  HP Expert

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