Incomplete Printing

[iamjobi]

Cartridge's new but I get incomplete printouts (i.e., unclear or some of the parts are not printed). Tried printing in fast draft, normal, and best modes but still it doesn't print completely. I tried downloading and updating driver too but to no avail. There are times that it prints completely but most of the time it doesn't. It's a waste of paper and ink. 😞

The printer had been with me since 2014 and it is just now that it doesn't work well. 

Hoping to get a response. Thanks in advance.

[Jeet_singh]

Hi @iamjobi,

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I understand you are having issues with the print quality on your HP DeskJet 2010 Printer. Don't worry as I have a few recommendations,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works,

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Next thing that you could try here is if you have the old set of cartridges go ahead and install them and check if it works, 

For more details, please follow the steps suggested in the support document - Click here

If the issue persists, I would suggest you go ahead and uninstall the printer software and then install the full feature software available from the support website,

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13. ) Restart the PC

14. ) Now download and install the full feature software available from the support website - http://ftp.hp.com/pub/softlib/software12/COL35038/dj-109026-3/DJ2010_K010_1313-1.exe

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[iamjobi]

Hello.

Thank you very much for the response.

I tried hard resetting the printer and uninstall/installing the printer. After I tried both, printer worked and printed a complete document. Unfortunately, there was no print on the succeeding trials.

I also tried doctor scan. First trial was sort of success because it was able to print the colored bards but not the lines below it. The second trial was a failure... there was no print.

Is there anything else I can do? I wanted to troubleshoot on my own first before bringing it to an HP Center.

Thank you very much and hope to hear from you soon. God bless.

[Chimney_83]

Thanks for the reply and trying the suggested steps. 

Are you able to make a successful copy?

Recommend you to make 4-5 copies of color and black, check the quality if the printouts. 

Making a copy is independent of the computer or software or driver. This will help us understand whether this is a hardware or a software issue. 

If the issue persists in copy, recommend you to try different cartridges and perform alignment on the printer and check. 

Even after trying new cartridges, if you face the same issue, please contact our phone support for the service options. 

If you are able to make a successful copy, recommend trying Solutions 6 and 7 in this article.

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[iamjobi]

But my printer has no scanner.

[Chimney_83]

Thanks for the reply. I guess mixed with another K series printer. The specifications of your printer are available here. 

If the issue persists after performing steps 6 and 7 in the article suggested. 

Please try a different cartridge and if the issue persists. Please contact our phone support for the service options for the cartridge or printer. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.