Increase Scanner resolution through HP Smart Mobile

[Hamade87]

Hi There,

I'm using HP Smart Mobile for scanning photos from my printer (HP OfficeJet 7612). However seems all working fine except that while scanning I can't select more than 300 DPI  and the only options I have are 75/100/200/300.

Could you please advise what could be a reason for not being able to select a higher resolution?

[Dragon-Fur]

@Hamade87

I would guess it is the restriction in the mobile software.

 Using the HP Smart App (Android, Apple iOS)

The printer supports higher scan resolution

Specifications > Scanning specifications

You must use the printer software on the computer to accomplish (create) high resolution scans.

Example:   How to Scan (Windows)

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 7612 Wide Format e-All-in-One

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[Hamade87]

I'm really disappointed on this.
All my expections that I will be able t to scan and print using mobile app only but no where in HP documentiatin metnioned the limitations of this feature.

I hope that HP can be more transperent and honest twords therir customers and mention such a limitaion in thier products!

[Dragon-Fur]

@Hamade87

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@Hamade87 wrote:

I'm really disappointed on this.
All my expectations that I will be able t to scan and print using mobile app only but no where in HP documentation mentioned the limitations of this feature.

I hope that HP can be more transparent and honest words their customers and mention such a limitation in their products!

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NOTE:  Quoted content edited for spelling - context remains "as found".

I am sorry you are disappointed.

Edits - Correction to Context!

Although the application documentation does indeed indicate that not all features are available in the HP Smart App, the document wording does not include specific examples that explain the limitations. 

Example : iOS HP Smart   provides App Support link  >

Print Anywhere with the HP Smart App  FAQ :  Why does Print Anywhere not work as expected?

 My personal opinion agrees with the assessment that a more complete "how-to" document would be appropriate.

Caveats

1. I am not an HP employee.   I do not speak for HP affairs, HP services, HP Technical Support.
2. Errors in content are my own.
3. It should be noted that I have never had expectations of having mobile device support mirror the feature support in a Mac / PC experience.  During the quick check I completed for the purpose of this post, I might have missed some portion of the Mobile How-to document hierarchy.

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