Ink Cartridge won't click in

[conniela79]

I just bought a DeskJet 2755e and used the black ink cartridge immediately.  I bought one of the recommended cartridges hp 67XL but it won't click into place.  Can anyone help with this?

"HP COMMUNITY TEAM NOTE"

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[Echo_Lake]

@conniela79

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Replacing the Ink Cartridges: https://support.hp.com/us-en/document/c02227508 and the issue persists, it could be a hardware failure. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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