Ink Flushing App for HP Smart Tank 615 Printer.

[ep5137]

Hi,

    My HP Smart Tank 615 printer does not print the Cyan and Yellow colors, and intermittently printing the Magenta color. Upon my checking I observed that the ink hoses from the ink tank has a lot of air about halfway from the ink tank and the cartridge (printing heads) which possibly block the inks from flowing into the cartridges.

My question: Is there an HP app or printer tools/utilities that can flush the air out of the ink tubes just like in other inkjet printer manufacturers?

Thank you in advance. 

[Echo_Lake]

@ep5137

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way? 

While you respond to that, let's try these steps to isolate the issue-

• Step 1: Check ink levels and fill ink tanks
• Step 2: Make sure you are using the correct paper for your print job
• Step 3: Check the print settings
• Step 4: Check for ink smears on the back of printouts
• Step 5: Print a Print Quality Diagnostic Page
• Step 6: Clean the printheads

Click here: https://support.hp.com/in-en/document/c06301281 to complete the troubleshooting steps. By the end of the article, you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ep5137]

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way? ==> Yes, no Yellow. And now no Cyan.

I also performed the steps you enumerated in your reply but no improvement in he printing output.

But what I observed in my printer is same as the photo above.

Best regards.

[Echo_Lake]

@ep5137

Thank you for posting back. 

This seems like a hardware issue with the printer, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!