Ink System Failure 0xc18a0106

[Giannitufolli]

When I turn on the power to this printer I get either an Ink System Failure notice with the code 0xc18a0106 or I get a Paper Jam Failure with the same error code, 0xc18a0106.  There is no trace of a paper jam or other obstruction.  The ink is brand new HP ink with the HP logo on each of the ink cartridges.  Help.

[Mans]

@Giannitufolli 

Hello,

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.
2. With the printer turned on, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait at least 60 seconds.
5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.
7. Reinsert the ink cartridges, and then close the ink cartridge access door.
8. If you receive a prompt to print a calibration or alignment page, do so.

To palliate this incident, please follow the instructions of link HP A 'Paper Jam' Message Displays.

Do not hesitate to solicit us if necessary.

Best regards,😏

[Giannitufolli]

This solution did not work for me.  Band new ink cartridges leaked for the very first time.  Printer still can't "see" all the cartages.

[Mans]

Hi @Giannitufolli and thank you for your return,

First of all, I invite you to reset the printer:

Thanks for turning it on. Then I ask you to simultaneously press the two buttons "7 and 2 and then press successively 2, 7 and 2 as shown in the photo below.

• button 7: Print Photos
• button 2: Red Eye Removal

You'll have 'Support Menu', tap OK and then scroll to choose 'Resets Menu' OK.

Scroll to choose 'Semi full Reset' and then OK.

The printer will be turned off, please wait a few seconds, then try to restart it.

Do not hesitate to solicit us if necessary.

Best regards,😏