Ink cartridge not communicating correctly with the printer error

[Mas1008]

Hi, brand new printer bought today. Using the cartridges supplied in the box... black ink working correctly but the colour cartridge is giving the following error on HP Smart.

"The indicated cartridges are not communicating correctly with the printer."

Any advice on how to fix this? Do I need to get new ink on the first day?

[sandytechy20]

@Mas1008

Welcome to HP support community.

Clean the electrical contacts

1. Gather the following materials:

   • Clean, dry foam-rubber swabs or a clean, lint-free cloth

   • Distilled or bottled water (tap water might damage the ink cartridge or the printer)

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

3. Wait until the printer is idle and silent before you continue.

4. Disconnect any cords connected to the printer, such as the power cord and USB cable.

5. Press down on the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.

   Figure : Removing the ink cartridge

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   Figure : Holding the ink cartridge by its sides

   

7. Inspect the copper-colored contacts for ink and debris buildup.

8. Gently wipe the contacts with a dry swab or lint-free cloth until they are free of debris.

      CAUTION: 

   Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

   Figure : Cleaning the contacts

   

9. Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.

10. Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    Figure : Cleaning the carriage contacts

    

11. Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).

12. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    Figure : Snapping the ink cartridge into place

    

13. Repeat these steps to clean and then reinsert the other ink cartridge.

14. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

15. Reconnect the power cord or USB cable to the printer, if needed.

16. Turn on the printer if it does not turn on automatically.

HP Customer Support - Software and Driver Downloads 

Let me  know how it goes.

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Cheers.

[SofiaML]

Hi there,

Follow the link below for more troubleshooting for the error your printer is showing:

https://support.hp.com/us-en/document/ish_1721989-1461843-16

Regards,

SofiaML