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HP Recommended
HP ENVY 5540

When setting up printer on first use, I get the error message "remove and reinstall the indicated ink cartridge, making sure that it is correctly installed, and then touch OK." I have done this several times and still get the message. I visited the manual and have wiped the contacts. I still get the error message. My printer is wireless.

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HP Recommended

Greetings @Elisabel

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are trying to setup the printer for the first time and the cartridges are not getting recognized. 

Kudos to you for trying to troubleshoot the issue on your own by cleaning the contacts. 

Not to worry, I will be glad to help you. 

Have you removed all the packaging materials from the printer? 

 

As you have already cleaned the contacts on the cartridge, recommend you to try Step 5 and 6 in this HP Article

If the issue persists, please contact our phone support to have the cartridges replaced. 

 

Please follow the procedure mentioned below to contact our phone support. 

  • Open link:  www.hp.com/contacthp/
  • Enter Product number or select to auto detects
  • Scroll down to "Still need help? Complete the form to select your contact options"
  • Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes. 

Chimney_83
I am an HP Employee

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