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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP74/HP75
Microsoft Windows Vista
My ink cartridges are at least half full. My printer began showing "missing cartridge" message, so I took them out and reinstalled them. It printed a few more pages, then showed "incompatible cartridge" message. I have tried EVERYTHING to no avail. I have had the missing cartridge message before, but this is the first time for the incompatible message. When it happened before, I installed new cartridges and that solved the problem. So I decided to replace my good cartridges with some old ones that were lying around, and my printer works (with fading ink). BUT my cartridges are still half full. I cannot afford to keep buying cartridges and only using half the ink.
5 REPLIES 5
HP Recommended

@Jopofriend

 

Welcome to the HP Forums. I would be happy to help you with your HP 74/HP 75 cartridge. I understand that you are getting “incompatible cartridge” error message and you have already done some preliminary troubleshooting. 

 

However, I will need a few details to provide an accurate solution,

  • Provide the printer model number or the product number of the printer.

Meanwhile:

  • Remove, inspect, and then reseat the problem cartridge.
  • Clean the cartridge and carriage electrical contacts.
  • Reset the printer.

Click here and follow the document to perform above mentioned steps.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended
The printer is a C4345. Did you miss where I said "I have tried EVERYTHING to no avail"? I tried all of that several times. My old cartridges (that I removed several months ago) work fine other than being low on ink.
HP Recommended

@Jopofriend

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended
That link was a dead end. They no longer support my printer, but my problem is not the printer. My problem is the ink cartridges. Is there a phone number I can call for that?
HP Recommended

Hi @Jopofriend

 

So if these are genuine HP cartridges that are still within warranty I would advise contacting HP Support for replacements under warranty. You'll need to provide the warranty ends dates (lasermarked on to the cartridge body in YYYY/MM/DD format)

 

Can you please post back to let us know how you get on?

Thanks

Ciara

 

 

Warranty for cartridges and printheads

https://support.hp.com/us-en/document/c00206040

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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