Ink purchase registration

[salbertarose]

I do not want to register for automatic ink program.

Every time I use the printer, a box pops up after my printing job asking me if I want to join

I have a costco warehouse only minutes from me, I have no use for this service as I an buy replacement ink on a moments notice

How do I stop this popup box. It is a nusance to have to close a popup every time I print something.

Thank You

[DavidSMP]

Hi @salbertarose,

Thank you for stopping by the HP forums.  A Good day to you. 🙂 I read the post about popups on the printer that asks you to join for an instant ink program that you do not want. will be delighted to assist you with this. 🙂

Great diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

Is the popup on the printer or the computer?

If it is on the printer please perform a hard reset on the printer from this link: http://support.hp.com/us-en/product/HP-OfficeJet-4650-All-in-One-Printer-series/5447930/model/544793... Please perform step 1 only.

If it is on the computer, please try this link to disable the popup and check if it works: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01841764 

Please try these steps also.

Enter Control Panel

Select Printer Sharing

Right click on HP printer

Select Printer Properties

Select Change Properties in lower left

Select Device Settings

Select Printer Status Notifications

Change to Disable

Save

If it does not resolve the issue, please contact Hp phone support to get the situation corrected. please contact HP phone support to get this done.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[salbertarose]

The pop up is on my computer

I am using windows 10, so those steps you gave me do not make sense, there is no "change printer properties in the lower left"

And that link to "disable the popup"  gave me a page that was so lengthy and so complicated....I just could not figure out what I was suppose to do?

Sorry, so far the information has not been useful

 And that page you gave me to contact phone support....only gave me a page to fill in my issue, no phone number.

Thanks

[DavidSMP]

Hi  @salbertarose,

I read your quick post. Thanks for the response. Please fill out all the relevant information. Follow the on-screen instructions after making a case to contact Hp phone support. Great effort and persistence to try and resolve the issue. Good job. Kudos to you for that. 🙂

Anyway, I will send you a private message with the HP contact information for phone support. It will help you to contact Hp phone support if you live in the US or Canada. Please keep checking your inbox and private messages on HP forums. 

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. 🙂

I genuinely hope the unit works great and stays healthy for a long time.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[salbertarose]

So, I called HP support

I was transferred 3 times, then cut off

I called back a 4th time and I was on the phone for 1/2 hour, and no one knows what i'm talking about and cannot give me any solutions to disable  the Instant Ink popups. No one actually knows what i'm talking about!!!

Disappointed.....

[DavidSMP]

Hi @salbertarose,

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂