Ink spot on roller

[Phil_413]

I used the auto feed to copy a page with a wet ink spot on one of my words. It came off on the roller, or whatever, and now all my prints copied using the auto feed, or my scans using the auto feed have a full page black line. How can I clean the roller?

[Dvortex]

Hello, @Phil_413 – Hope you are well!

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

I understand you are facing lines while scanning / copying using the ADF. Please try the below-mentioned steps to fix this issue.

• Make a blank copy using the ADF. Keep a black white document in the ADF and make a copy. Ideally, you should get a blank document with the black vertical line.
• Keep the output page on your flatbed / main scanner glass facing towards you.
• Follow the line or streak on the paper to the area on the ADF glass strip - that is causing the issue. Thoroughly clean the thin “White ADF scanner lid strip” and the “Glass ADF scanner strip” using a lint-free wet cloth.
• Check the figure below. 3 is the Glass ADF strip & 2 is the White ADF scanner lid strip.

 

Those steps should do the trick, let me know the outcome.

Cheers 🙂
 

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