Ink

[Inna3]

I bought a bad cartridge for my HP printer,  because when I installed my printer not working ( the cartridge is defective), then I bought another one and it’s work fine but I tried return to the store the bad one and they’re not accepted because it’s open and then need to return to the HP company but I  try to connect it, nobody wants to talk to me

[Kumar0307]

@Inna3, Welcome to the HP Support Community! I’m here to help.

I see that you are getting an error for the ink cartridge. Make sure you are using HP ink cartridges.

Insert one ink cartridge at a time to identify the defective one.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge(if available) and check if the error persists. If not, then the new one is defective.

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options (under warranty). 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill out the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!