Install Error "The system cannot find the file specified" (hpzprl40.exe)

[loveisus]

Trying to install HP Photosmart c5180 all-in-one using latest software download from HP, and have Windows 7 Asus desktop. Receiving the Install Error "The system cannot find the file specified" (hpzprl40.exe), and wizard shuts down.  Help, please.

[pcwizard · Accepted solution]

Hi loveisus,

Try using the scrubber built into the CD or Download. Let me know what you find out?

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. Run the uninstall_L4 (exe or Bat)

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76232-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. Run the uninstall_L4 (exe or Bat)

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76232-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

[loveisus]

Thank you so much for this fix.  I will not be able to try it until tomorrow, but will let you know.  I had no CD for Windows 7, so it is an install from the HP download site.  Thank you again.

[pcwizard]

Hi loveisus,

Thank you for the update. Let me know what you find out?

[loveisus]

Hi, pcwizard.  I had an interesting experience.  There are 17 folders starting with 7z, and containing Util/CCC/uninstall_L4 batch files.  I executed the first four, and don't know if I need to continue or not.  It's a 10-step uninstall process, and each time during step 7 an error message comes up HP installer/uninstaller has stopped working.  After I close it, the wizard continues down through step 1 and the reboot process. 

In the fourth proces I was working through, the same thing happened at step 7, then at step 4 the program froze.

What should I do at this point?  Do I work throough all 17 uninstalls?  I'm baffled totally, and really would appreciate your help.  This printer has worked fine on ths computer until new RAM was added by the GeekSquad in July.  It hasn't worked since and I haven't been able to get it reinstalled.  Thank you for your help.

[pcwizard]

Hi loveisus,

You only need to do the uninstall_L4 one time. Use the folder with the most recent date, and you can delete the others in the temporary folder. Once you have ran the uninstall_L4 reboot the computer, and then reinstall the software from the link I provided. Let me know what you find out?

[kitty0812]

I am operating Windows 7 - 64 bit. I have an HP Photosmart C4795 all-in-one printer. I recently moved and when I went to set up my printer on the new network, I ran into some issues. I was able to print but I couldn't scan anything. I plugged my printer in by the USB cable so that I could scan something and then I lost my wireless connection with the printer. I tried to reestablish the connection with no success. After trying several different troubleshooting options, I ended up just completely uninstalling the HP software and tried to reinstall it. However during the reinstall process I kept getting the message "The system cannot find the file specified". When I click "Ok" it completely shuts down the install process. I've followed the directions above and deleted the temporary files and uninstalled it but I keep getting the same message. I'm at a loss as to what to do from here. Please help!

[pcwizard]

Hi kitty0812,

Follow the steps below, and let me know what happens?

Step one: Clear temp directory

1. Type %temp% in the run or search for programs and files field
2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71555-3&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

[nurry93]

Hello, 

I encountered similar problems as kitty my HP Photosmart Wireless C4795 printer's driver would download, extract, the installation would stop suddenly and say "The System cannot find the file specified".  I have a Windows 7 64 bit Dell Laptop

I followed all of the above directions and the problem still seems to persist. Please help.

[pcwizard]

Hi nurry93, 

When you get this error message does it indicate it is looking for a paticular 7z folder?

if so, follow the steps below, and if you need to rename the 7z folder in the %temp% director to the same name as the error is looking for. File in %temp% 7zS739C. Error is looking for folder 7zS845C. Change the one listed as 7zS739C to 7zS845C, and then rerun the setup.exe file in this folder.

Follow the steps below, and let me know what happens?

Step one: Clear temp directory

1. Type %temp% in the run or search for programs and files field
2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71555-3&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?