Installation failure, shows error 13 hpygid17.inf

[Alexb10]

Greetings

I have been trying to install the software and drivers for my new HP DeskJet Ink Advnatge 3635, on my desktop computer with Windows 8, the setup stops displaying this message:

Installation error

Call to DriverPackageInstall returned error 13 for package "C:\ProgramFiles\HP\HP Deskjet 3630 series\DriverStore\Yeti\hpygid17.inf"

The same error with the similar file hpygid16.inf appeared before, but I already solve it

I tried with ther CD, also with the latest software on the online page, and got the same results

Looking forward for the answer, Thanks

[Dvortex]

Hello, @Alexb10 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! I’d like to help with your issue!

Going through your post, I understand that you are getting call to driver package error while installing the Deskjet 3635 printer. Try performing a clean install while temporarily disabling the firewall. This has helped me fix these issues in the past. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart the PC.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, temporarily stop the antivirus/firewall programs that are running on your PC.
• Now click http://hp.care/2fz6P7Z to download and install the software. (Download the basic driver package instead of full-feature drivers)
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

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[Alexb10]

Hello DVortex

Thanks for the quick reply, the issue is still there, the same error displayed,

-In the step of printui.exe/s I deleted one entry of HP,( I still have another 4, for diferentes stuff)

-In the step of c:/programdata I deleted everything in the Hewlett Packard folder

-I also disabled the firewall protection and the anitivirus

In the other steps I already have the things done, I repeated the whole process three times, and it didn´t work

Looking forward for your reply

Have a nice day

[Riddle_Decipher]

@Alexb10

It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

You might want to try creating a new user account with administrative rights and check if the printer driver installation works then,

Also, try the windows built-in drivers if the above suggestion doesn't work: Click here for details.

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

[Alexb10]

Hi Riddle Decipher

-Thanks for the answer,  well the user that I have been using for the istallation is the admin user, so, do you still recommend me to create another account and try it?

-I also tried the windows built in drivers method, using the USB Cable, my printer appeared on the HP, with HP DeskJet 3630 Series (HP DeskJet Ink Advantage 3635 mine) when I select Next in the last step, during the installation, a message appears "Driver not installed, Data no Valid".

Looking forward for the answer

[Dvortex]

Hello, @Alexb10

Appreciate your efforts!

Try the steps below to clean up the printer files from the registry and give the registry permissions:

Let’s first take a backup of the registry to avoid any unwanted damage or to revert back to its original settings. Follow the steps blow to create a registry backup and to delete the printer entries.

• First, uninstall the printer drivers completely by going to – control panel – all programs.
• Once the drivers are completely uninstalled, restart your computer.
• Press “Windows logo key” + “R” to get the run pop-up window. Type “regedit” and press ok.
• To back up the entire registry, click Computer. Click “File”, and then click “Export”. Type a name for the backup file and save the backup copy to the location of your choice.
• Now, to delete the printer drivers, expand the “HKEY_LOCAL_MACHINE” – “SYSTEM” – “CurrentControlSet” – Scroll down to “Print”.
• Expand “Environments” – “Windows x64” – “Drivers” – Right-click on any HP Officejet and delete the same. Also, expand “Print processors” under Windows x64 and delete all folders except “winprint”.
• Minimize “Environments” and expand “Monitors” – Delete all the folders which start with “HP” (Only keep Local port, Microsoft shared.., Standard TCP/IP, USB monitor and WSD port)
• Minimize “Monitors” and expand “Printers” – Delete all the folders which say “HP Officejet..”
• Check the fig below for reference.

 

Now, provide ENUM permissions in the registry. Here are the steps:

• To give the ENUM permissions, go to registry, expand the “HKEY_LOCAL_MACHINE” – “SYSTEM” – “CurrentControlSet”.
• Right-click on “ENUM” and select “Permissions”. Now click on “Add”.
• In the “Enter the object names to select” field type “ADMINISTRATOR” and press ok.
• Administrator will be added on the “Group or username filed”. Now click “Advanced”. You will get the “Advanced Security Settings for Enum” window. Select the “Permissions” tab.
• Select the Administrator field – Edit – And select the box next to “Full control”. Press ok. Repeat the exercise for all the type except for “Everyone”.
• Now select the “Auditing” tab select “Add”. Again add “Administrator” field. Edit and give full permissions.
• Apply the settings, and exit out of registry.
• Now click http://hp.care/2fz6P7Z to download and install the software. (Download the basic driver package instead of full-feature drivers)
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how that goes!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!