Instant Ink does not accept correct printer code

[Warmor]

Hi!

My printer is entirely out of ink. I want to sign up for Instant Ink for the first time.

I cannot print the statistics page because I have no ink, but I did find the alternate information.

When I get to the "Enter the printer code for your new printer." page, I put in exactly what comes before the "@hepprint.com"

But it does not accept it. I attached pictures if that helps.

Thanks!!

[Betty0610]

@Warmor

Welcome to the HP Support Community.

I'd be happy to help.

Try the steps from here: https://support.hp.com/in-en/document/c05279891

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!