Internal error, Internet explorer unable to print document such as emails

[OLLA]

Error message received when attempt to print an email OR any  internet generated document such as a receipt.

Error message: " There was an internal error, internet explorer is unable to print this document"

Note: the printer is working fine for all created documents.

[Gemini02 · Accepted solution]

Hi @OLLA ,

I see that you are having issues printing from Internet Explorer. I would be happy to help you.

I would try another browser to see if you have the same results.  (Chrome, Firefox)

I have provided this document with some steps to try, to see if it will resolve the issue.

Unable to print or view the print preview of a webpage in Internet Explorer.

You might need to run the Windows updates.

If you need further assistance, just let me know.

Have a great day!
Thank You.