Invalid WEP Key

[idesign_2]

I just got a new wireless router and everytime I go to set up my printer it keeps saying that the WEP key is invalid which its not.  Any suggestions on how to deal with this? It's very frustrating. 

[Jeet_singh]

Hi @idesign_2,

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I understand you are getting an Invalid WEP key while setting up your HP printer, I'll certainly do my best to help you with this,

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Next thing, I would suggest you perform restore network defaults,

Restore the factory-set defaults (LCD control panel)

Note: This section applies to the HP LaserJet Pro 200 color M251n Printer model only.

1. At the control panel, press the OK button to open the menus.

2. Open the following menus:

● Service

● Restore Defaults

The product automatically restarts.

Restore the factory-set defaults (touchscreen control panel)

Note: This section applies to the HP LaserJet Pro 200 colour M251nw Printer model only.

1. From the Home screen on the product control panel, touch the Setup button.

2. Scroll to and touch the Service menu.

3. Scroll to and touch the Restore Defaults button, and then touch the OK button.

The product automatically restarts.

Now go ahead and run the Wireless setup wizard and then try connecting it. 

For more details, please follow this link: HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Mac) - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[idesign_2]

I did all that was suggested but it did not seem to help. Is there anything else I can try?

[Jeet_singh]

Hi @idesign_2,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested in the support document and still having the same issue, I would suggest this could be an issue with the router itself, I would either suggest you contact your router manufacturer or contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,