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‎05-07-2022 09:25 PM - last edited on ‎05-10-2022 06:11 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: macOS 10.14 Mojave

Is this how Hp is now?

New off the shelf brand new printer. Finally set up. Now I am unable to print with the printer I have bought. How many pages of paper does the typical new printer owner go through after set up? Why has Hp gone so cheap. Also the scanning feature dose not give good resolution like the old one. Can I really scan 15 pages on the top to email or is this going to jam too?

There are no support staff or IP people too late at night and the virtual assistant is just as sleepy.

IMG_6380.jpgIMG_6382.jpg

1 REPLY 1

‎05-11-2022 03:48 PM - last edited on ‎05-23-2025 08:47 AM by Moderator

HP Recommended

@ssssStewart

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
Apologize for the inconvenience caused, kindly perform the steps mentioned in this document- Paper Jam Error By the end of the article you will be able to isolate the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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