-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- LJ 100 M175 keeps getting disconnected - Windows 7

Create an account on the HP Community to personalize your profile and ask a question

05-18-2017 01:55 AM
Hi
My M175 (USB) keeps getting disconnected from Windows after a few minutes.
The only way to reconnect it is to reboot the computer.
Is there any way to stop this from happening, or perhaps a service that I can restart rather than rebooting the whole PC?
Thanks
05-19-2017 10:07 AM
Hi @Vard0,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing issues with your HP LaserJet Pro 100 color MFP M175 wherein it keeps disconnecting from the computer and you need to restart the computer. I also see that it is connected via USB cable.
This issue could occur if the firmware is not updated.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Firmware Update Utility
If the issue persists, then you may need to try a different USB cable or connect it to a different port on the computer.
Let me know how this works.
You have a good day ahead.
