LJ 100 M175 keeps getting disconnected - Windows 7

[Vard0]

Hi

My M175 (USB) keeps getting disconnected from Windows after a few minutes.

The only way to reconnect it is to reboot the computer.

Is there any way to stop this from happening, or perhaps a service that I can restart rather than rebooting the whole PC?

Thanks

[Rainbow23]

Hi @Vard0,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP LaserJet Pro 100 color MFP M175 wherein it keeps disconnecting from the computer and you need to restart the computer. I also see that it is connected via USB cable.

This issue could occur if the firmware is not updated.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Firmware Update Utility

If the issue persists, then you may need to try a different USB cable or connect it to a different port on the computer.

Let me know how this works.
 

You have a good day ahead.