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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 01:55 AM

HP Recommended
Product: LJ 100 M175
Operating System: Microsoft Windows 7 (64-bit)

Hi

 

My M175 (USB) keeps getting disconnected from Windows after a few minutes.

 

 

Disconected.png

 

The only way to reconnect it is to reboot the computer.

 

Is there any way to stop this from happening, or perhaps a service that I can restart rather than rebooting the whole PC?

 

Thanks

1 REPLY 1

‎05-19-2017 10:07 AM

HP Recommended

Hi @Vard0,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP LaserJet Pro 100 color MFP M175 wherein it keeps disconnecting from the computer and you need to restart the computer. I also see that it is connected via USB cable.

 

This issue could occur if the firmware is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Firmware Update Utility

 

If the issue persists, then you may need to try a different USB cable or connect it to a different port on the computer.

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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