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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 05:56 PM

HP Recommended
Product: HP LaserJet 1536dnf mfp printe
Operating System: Microsoft Windows 7 (64-bit)

The software was installed but not fully functioning. The Airprint was not working. So I tried uninstalling and reinstalling. And I get this error message:

ERROR

A problem occurred while preparing to install software to your system.

Please restart your computer and run this installer again. If the problem persists,

please check the product support web site for your product.

 

After 5 attempts, it has probably left temp files that don't help much.

 

 

In "Devices and Printers" I do have the 1536dnf listed, and it's the chosen printer. And I'm able to print from the desktop.

But am not able to print from my iPad.

 

And I don't have the full printer/scanner suite installed. I can't get past that error message.

 

Any help would be greatly appreciated.

2 REPLIES 2

‎03-08-2017 01:00 AM

HP Recommended

Hi , 

 

Follow these steps hopt it helps .. 

 

 
Unregister and reregister the Windows Installer Service to make sure the Windows Installer files are not missing or damaged.
  1. Search Windows for run, and then select run from the list of results.
    The Run dialog box opens.
  2. In the Open box, type msiexec /unreg, and then click OK.
  3. Open the Run dialog box again.
  4. In the Open box, type msiexec /regserver, and then click OK.
 
Download the latest HP software from the HP website.
  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
  4. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  5. Click Download next to the full feature driver (recommended), or click Basic Drivers for other driver options.
  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
  4. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  5. Click Download next to the full feature driver (recommended), or click Basic Drivers for other driver options.
 
Use the HP printer software file to completely uninstall any installation files that Windows might be unable to remove or update.
  1. Browse to the location you saved the installation software in the previous step (usually the Downloads folder), and then double-click to extract the file.
    The Welcome to HP! screen displays.
  2. Click Cancel or Exit .
  3. Type %temp% into the Windows search box, and then press Enter.
    The Temp folder opens.
  4. Double-click 7zXXX.tmp (the XXX is the software version).
  5. Double-click Uninstall_L3.bat or Uninstall_L3_64.bat.
  6. Click OK, and then follow the on-screen instructions to complete the uninstall.
 
Reinstall the HP printer software you downloaded in the previous steps.
  1. Browse to the location where you saved the HP software, and then double-click the file.
  2. Follow the on-screen instructions to complete the installation. 

 

 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my    efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

 

Take care now and have a splendid week ahead. 

‎03-11-2017 01:57 PM

HP Recommended

Hi Ratchet_31,

 

Thanks so much for your reply. Sorry it's taken me so long to respond in kind. 

I ran into a roadblock right away. When Windows tried to find the installer I got this error message:

"Windows cannot find 'misexec/unreg'. Make sure you typed the name correctly, and then try again."

 

I did try this several times and could not get past this message.

What would you suggest I do?

 

Thanks!

DrJim

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