• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-20-2016 09:59 AM

HP Recommended
Product: HP Color Laser Jet CP3505
Operating System: Mac OS X 10.11 El Capitan

I get this Failure error 49.ff04 every day on my printer.  I need to turn off and on.  What can I do to fix this?

3 REPLIES 3

‎12-20-2016 04:41 PM

HP Recommended
If the error is not caused by a print job then your first effort would be to update the firmware on the printer.

If a firmware update does not resolve the issue then the problem could be a defective formatter.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

‎12-20-2016 05:12 PM

HP Recommended

How do I update the firmware on my printer?

 

What do I do if I have a defective formatter?

‎12-20-2016 06:19 PM

HP Recommended
Go to the support page for your machine on hp.com and look for software and Driver updates and you should be able to find a firmware update if there is one.

If you have a defective formatter and the machine is in warranty you let HP take care of it if not you have to replace it.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.