LaserJet MFP M277dw Printing Issue

[Kslitag8r]

Thanks for your very fast reply!  I have iMacs, so the WIndows steps don't apply to me.  

Also, I never had any issue until OS Sierra - is this a widespread issue among many printers with this OS?

[Riddle_Decipher · Accepted solution]

@Kslitag8r

Thank you for replying with the details,

Yes, I'm afraid there have been certain known issues with the MacOS sierra updates,

However, every problem has a solution and here's the alternate solution for Sierra as we may not have drivers available for MacOS as off now:

Please download and install the HP Easy Scan App to see if that will allow you to scan from the ADF. Use the HP Easy Scan App.

·         HP Easy Scan

If an item is loaded into the ADF, HP Easy Scan automatically defaults to the ADF as the source. To manually select the ADF, open the Presets menu, select Edit Settings, then select Document Feeder from the Source menu.
 

·         Apple Image Capture

In the Scan Mode menu, select Document Feeder.
 

·         HP Scan

If an item is loaded into the ADF, HP Scan automatically defaults to the ADF as the source. To manually select the ADF, click Scan, click Show Details, select Document from the Type menu, then select Document Feeder from the Source menu.
 

I also suggest using the Apple Scan while you wait for the HP software to be updated. You can use the following link to confirm your printer is still compatible with your OS: Printer and scanner software for MacOS Sierra, El Capitan, Yosemite, and Mavericks.

Mac Basics: Using a scanner

For related links, please click here.

To troubleshoot MacOS Sierra Problems: Click here

If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.​​​​

[allend370]

manually adding the printer with IP address worked, thanks

[Riddle_Decipher]

@allend370

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

[kdobbe]

This same isssue persists.  I can connect the exact same file to another printer and it works.  It will not print from the M277dw.

Mac OS Sierra10.12.3

I am sure it is a driver issue from HP

Please investigate and update driver

[Riddle_Decipher]

@kdobbe

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the laserjet M277dw isn't working on your MacOS Sierra,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Please download and install the HP Easy Scan App to see if that will allow you to scan from the ADF. Use the HP Easy Scan App.

·         HP Easy Scan

If an item is loaded into the ADF, HP Easy Scan automatically defaults to the ADF as the source. To manually select the ADF, open the Presets menu, select Edit Settings, then select Document Feeder from the Source menu.
 

·         Apple Image Capture

In the Scan Mode menu, select Document Feeder.
 

·         HP Scan

If an item is loaded into the ADF, HP Scan automatically defaults to the ADF as the source. To manually select the ADF, click Scan, click Show Details, select Document from the Type menu, then select Document Feeder from the Source menu.
 

I also suggest using the Apple Scan while you wait for the HP software to be updated. You can use the following link to confirm your printer is still compatible with your OS: Printer and scanner software for MacOS Sierra, El Capitan, Yosemite, and Mavericks.

Mac Basics: Using a scanner

For related links, please click here.

Also, try installing this firmware upgrade to fix this issue: Click here to download

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[kdobbe]

I installed the new firmware... still will NOT print a page that prints on another printer.

I do not understand your mention of the Scan sofware.  This seems to be a printing problem not a Scan problem.

[Riddle_Decipher]

@kdobbe

Thank you for the update,

I appreciate your time and efforts,

I needed to know if the printer is scanning and/or if it's able to print via the copier to ensure it's working before we could proceed further,

I would appreciate if you could use the printer as a standalone and let me know if the copier works (if it does, that would confirm that it's not a hardware issue).

And if it doesn't work, you'll need to contact HP for further support,

That said, I would also appreciate if you could follow the steps on this link: Click here to install the printer driver using the apple software.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[KaiLui]

Had the "corrupt file" error message on an HP M477fdw. 

Downloaded HP driver to replace Apple's Airprint drivers and all is well.

Mac running El Capitan (10.11.x)

[ShihanJames]

I also reset my printers and that didn't work. I then added the printer via IP address and it worked.  Hopefully it'll keep working.