• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2017 11:49 PM - edited ‎02-09-2017 11:51 PM

HP Recommended
Product: LaserJet P3005dn
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

 

For whatever strange reason, my LaserJet P3005dn jams ONLY when printing in duplex mode from Tray 2. Printing in duplex mode from Tray 1 is fine. Printing single-sided from Tray 2 is also fine.

 

I have no idea what is going on. It sounds like the printer is trying to feed more paper than it can manage. The jammed printouts seem to have been "folded" by the printer as well - there is quite a defined "line"/fold mark when I remove the paper from the rear bin.

 

Also, for whatever reason, when printing a 2-page document (which should technically only need 1 piece of paper in duplex mode), the printer feeds two sheets of paper (and the whole print job jams).

 

Firmware version: 20141217 02.190.3


Error Messages:

  • 13.98.00 NON-SPECIFIC PAPER JAM
  • 13.31.00 FUSER OUTPUT, PAPER LATE JAM
  • 13.06.00 FUSER OUTPUT, PAPER STOPPED JAM

 

I have tried:

  • Removed the fuser unit and looked at the pendulum gear thing, looks to be fine
  • Cold reset the printer
  • Some "percussive maintenance"

 

Would appreciate any insight. Thank you!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.