LaserJet P3015 won't print

[marltontim02]

Out of the blue, the printer refuses to print.  All jobs, from whatever program they may come, are automatically routed to:

C:\

 WIndows

  System 32

I went to the HP website and reinstalled printers, did a firmware update, and still came up with the same refusal to print.

Is this a virus?  (I have Norton installed.)

Is this a hardware issue?  (Nothing has changed from the day before, and it was working then.)

The printer is now useless.  Seven hundred dollars and useless.

[Ask-Me]

Please provide information about printer to PC connectivity and operating system used.

Try to printer internal test pages using device control panel and also try to install printer on a different computer for testing purpose. 

[Norton_Support]

What is the exact message you see if you try to print? Does it indicate any problem with Spooler servicer? Can you help us with a screenshot?

If you suspect a virus, you run a full system scan with Norton by booting your computer into Safe Mode. You may also try to run a scan with Norton Power Eraser tool: http://www.norton.com/npe

Thanks!

Harry

Norton Support

[marltontim02]

I discovered that the transfer to the Windows 32 folder arose because I had selected "Print to File" under the printer options.  As soon as I unchecked that box in the printer preferences, the problem was resolved.  So it was not a virus.