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- HP Community
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- Printers Archive
- LaserJet P3015 won't print

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04-24-2014 10:31 PM
Out of the blue, the printer refuses to print. All jobs, from whatever program they may come, are automatically routed to:
C:\
WIndows
System 32
I went to the HP website and reinstalled printers, did a firmware update, and still came up with the same refusal to print.
Is this a virus? (I have Norton installed.)
Is this a hardware issue? (Nothing has changed from the day before, and it was working then.)
The printer is now useless. Seven hundred dollars and useless.
04-25-2014 04:49 AM
Please provide information about printer to PC connectivity and operating system used.
Try to printer internal test pages using device control panel and also try to install printer on a different computer for testing purpose.
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)
04-25-2014 11:22 AM
What is the exact message you see if you try to print? Does it indicate any problem with Spooler servicer? Can you help us with a screenshot?
If you suspect a virus, you run a full system scan with Norton by booting your computer into Safe Mode. You may also try to run a scan with Norton Power Eraser tool: http://www.norton.com/npe
Thanks!
Harry
Norton Support
04-25-2014 05:26 PM
I discovered that the transfer to the Windows 32 folder arose because I had selected "Print to File" under the printer options. As soon as I unchecked that box in the printer preferences, the problem was resolved. So it was not a virus.
