LaserJet Pro 200 color M251n - installation error

[Rejo]

I have purchaesd a new   " LaserJet Pro 200 color M251n  " Printer

While on installation ( using the cd provided with the printer) , ithe system showig an error message and it is dismissing

the installation

MSIExec command:/ I”D:\\Setup\Core\CSI_hpbDSService

\hpbDSService.msi” /qn REBOOT=ReallySuppress

Path: <empty>

Return code: 1612

I am using Windows XP (32 bit) OS with service Pack 3    and Windows ® Installer. V 4.5.6001.22159 

Please help me to sort out this issue

[Gemini02]

Hi @Rejo, 

I see by your post that you are unable to install the printer on Windows XP.  I can help you with this.

We are going to start by reregistering the Windows Installer, downloading the latest drivers, turning off the startup programs to make sure there isn't anything interfering with the installation, then running the downloaded drivers.

Register the Windows Installer.

1. Click Start, Run, type msiexec /unregister in the Open box, and click OK.
2. Click Start, Run, type msiexec /regserver in the Open box, and click OK.
3. Restart the computer.

Disconnect the USB cable.

Download and save the newest drivers.

HP LaserJet Pro 200 color M251 Series Full Feature Software and Drivers.

I would disable all the start up programs and temporarily turn off the Antivirus Software to see if that is causing the issue. How to use MSCONFIG . Click on the start up tab and click disable all.

Restart the computer.

Double check the Antivirus is turned off.

Run the downloaded drivers, don't connect the printer until prompted if using a USB connection.

Test the printer.

Then you will have to go back in and turn the start up programs and Antivirus Software back on again.

How is the printer connected? (USB/Ethernet)

If you need further assistance, just let me know.

Have a nice day!
Thank You.

[Rejo]

Dear Gemini02,

Thanks for your reply

I have downloaded the new driver and followed all the steps which you have provided 

USB Cable was removed beofre installation . While on Installation it has shown the same error again

( just before propmting for USB cable connection) and the installation was dismissed.

Error Message

MSIExec command:/ I”D:\\Setup\Core\CSI_hpbDSService

\hpbDSService.msi” /qn REBOOT=ReallySuppress

Path: <empty>

Return code: 1612

I am using Norton Antivirus and it was disabled before installation . Printer is connecting throug USB 

Pls, need your help to sort out the issue

Regards,

Rejo

[Gemini02]

Hi Rejo, thanks for letting me know the error is before connecting the USB cable. Sorry to hear though, that you are still having the same results.

Usually when the installer stops before the USB cable is connected, it is a program or Antivirus blocking the installation.

Since you have already turned off the start up programs and Antivirus software, we can try and download and install the basic driver with out the bells and whistle software, to see if it will fully install.

First run the uninstall from the CD to make sure all the files and registry files from the printer are all removed.

Go to start, computer, right click on the CD and open. Double click on the uninstall please. Leave the USB disconnected.

Then download the basic drivers for the printer and run the install.

HP LaserJet Pro 200 color M251 PCL6 Driver with Installer.

Don't connect the USB cable until prompted.

Let me know if the basic drivers installed.

If you have another computer, try installing the printer software on it.

Thank You.

[Rejo]

Dear Gemini02,

Thanks for your reply

I have uninstalled the drivers from pc through the CD 

Downloaded the basic drivers from the link. Disabled the Antivirus, removed the USB cable 

Then i have tried to install it with the basic driver . But the result was the same error message

I have installed the the printer successfuly (from the CD) in my Windows 7 personal Laptop and it is working fine.

I wonder why it is showing the error with my pc and i need the printer to be installed in my pc only with the same setup.

Hope you wiil help me to sort out the issue and thanks in dvance for your co operation

Regards,

Rejo

[Gemini02]

Hi Rejo,

Thanks for providing that information. You were able to install the printer on the Windows 7 computer, but even the basic driver won't install on the Windows XP computer.

Run all the Windows Updates on the computer.

Run the System File Checker. This utility allows users to scan for and restore corrupt Windows system files.

How To Use Sfc.exe To Repair System Files.

Run the Microsoft Fix It tool to see if it will help resolve the issue.

Diagnose and fix printer and printing problems automatically.

If the issue persists, I would create a new user account with Administrator rights and try the installation again.

How To Create A New User Account In Windows XP.

Please let me know how this goes for you and if I can help any further!

Thank You.

[Rejo]

Dear Gemini,

I have tried all the possibilities as per your instruction. Created a new usaer with admin power also.

But still the problem existing..... Hopeless  😞

[Gemini02]

Hi Rejo,

Thanks for letting me know that you are still running into issues installing the printer on the Windows XP computer.

Here is a document for MSI errors during a installation.

A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows.

Follow these steps to find the error code in the Event Viewer.

Click Start ( ), and then click Run . The Run window opens.

1. In the Run window, type eventvwr , and then click OK . The Event Viewer opens.
2. In the Event Viewer pane (on the left), click Application . The Event Viewer results display in the right pane.
3. In the Source column, find the most recent Error entry from HP , and then double-click the error entry. The Event Properties window opens.
4. In the Description section, look for a numbered code. This is the specific error message that you need for troubleshooting. Note the error code, and then continue to the next step.

Please let me know the results.

Thank You.