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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

when we attempt to scan  we have three options on the printer

1. Scan to usb drive

2. Scan to Network folder

3. Scan to e-mail

 

the only way we can scan is to choose #1. If we want to  attach a scan to an e mail or place it in a file the only way that seems to work is to put it on a usb drive then transfer it to a file on the computer or an e-mail

 

Choosing #2 or 3 results in:

  "this feature requires the printer be connected to network"

 

we are connected to the CPU by a USB cable from a port on the back.  How do we just scan directly to the computer??

1 REPLY 1
HP Recommended

HI Ducky1930,

 

Welcome to the HP Forums, I hope you enjoy your experience!

 

I understand you are unable to scan to the computer.

I will be happy to help you.

 

The printer would have to be setup on the wireless or hardwired with a ethernet cable to the router for those other 2 features to work.

 

I have provided a document for How to Scan: From the Control Panel.

 

You can follow this document to scan from the computer software. Scan.

 

Here are some instructions for setting up the printer on the network if you decide to.

Installing the Printer Software on a Wireless or Wired (Ethernet) Network.

 

Hope this helps.


Thank you for posting on the HP Forums.
Have a wonderful day!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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