LaserJet Pro 200 color mfp m276 Printing issues

[RandallRaley]

I have had this printer for about a year now.  Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax.  I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines.  It gets so bad there is more ink on the paper than white when it does this.  Have tried everything I can think  of to cure this to no avail.  I am running hp cartridges and just plain white paper.  Any ideas as to how to fix this.  These lines are thick lines, just not _____ but are about 1 " wide each.

I really need help with this really soon or I will have to replace it with another brand.  I use this in my office and can't have important faxes coming across with all these lines so I can't read it.  I posted this Saturday and still waiting for someone to respond.

[RandallRaley]

It has also started making black lines on the back of the paper.  Just light lines but similar to the front of the paper but they are there.

[Gemini02]

Hi @RandallRaley , 

I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.

Try another type of 20lb -24lb plain paper to see if you have the same results.

I would do a hard reset to see if that will resolve the issue.

Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.

Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.

Select your operating system, click next, click the link for firmware.

Try printing again.

If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.

Troubleshooting Print Quality Issues.

How is the printer connected? (USB/Ethernet/Wireless)

What operating system are you using? How to Find the Windows Edition and Version on Your Computer.

Are you getting the black lines on the Hardware Self Tests also?

Where is the printer located? (on a desk, on a enclosed shelf in desk)

What kind of paper are you using?

What is the weight of the paper?

Was there any black on the toner?

Please provide in detail the results if you are still having issues.

Have a nice day!
Thank You.

[RandallRaley]

How is the printer connected? (USB/Ethernet/Wireless) Wireless

What operating system are you using? How to Find the Windows Edition and Version on Your Computer. Windows 7 64 bit Pro

Are you getting the black lines on the Hardware Self Tests also? yes

Where is the printer located? (on a desk, on a enclosed shelf in desk) on a file cabinet on top with plenty of air to it

What kind of paper are you using? Quill

What is the weight of the paper? 20 lb

Was there any black on the toner? no

This printer will do this.  I run the cleaning page, usually the first page will have the lines, then the second is clean.  Then it will work great for about an hour, then go back to this.

 Updated the firmware as well.  This is what it looks like when it's really bad.

[Gemini02]

Hi RandallRaley,

Thanks for providing that information and the screen shot.

I would try another Genuine HP black toner if you have one there. Just to rule that out.

It might be the fuser or the printer hardware causing this issue though.

Is the printer still in warranty.

I would recommend to call HP Tech Support and inquire about a replacement toner, if you don't have a extra one there to try first, if that doesn't resolve the issue, then the printer would need to be serviced. When you call in let them know that you are calling in about a in warranty accessory. Call 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.

Thank You.

[frzbgrl10]

I see your post is from 2014 but I recently had this issue. I only use the black toner. I never replaced my colored cartridges because of cost but also because I don't have a need to print in color. Turns out, you do actually need the other cartridges. The printer has been prompting me for a few months now to replace the cyan.  I eventually ended up with the black lines. Long story short I borrowed a cyan from someone and boom, problem solved. So yes even though you may only be printing in black, it does draw from the other colors. I should note that we did try a factory reset, updating the firmware, etc. Nothing worked! Finally had the idea to put a new cyan in there. Wish I had known that sooner!

[8track]

Hey guys with black lines and grinding noise.

I ran mine forever using black ink only. Eventily the color rollers that were out of toner began to grind due to no powder at all. Then they drag and mark the paper. Then the paper stalls and solid black lines appear. Worse at start up. 

HP wont respond because weve been ignoring the machines begging for color toner.

Replaced all toners and works perfect again! 

Defered maintaince will only work so long. (like Oroville Dam!)