• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2017 02:01 PM

HP Recommended
Product: LaserJet Pro M102W
Operating System: Mac OS X 10.7 Lion

I have been attempting to load the software for this new printer for a couple of hours now and obviously I need help.  The printer came with a disk, however the software is not on the disk it simply gives me a link to go to in order to download software drivers.  I downloaded the software and found it on my computer, when I double click it an icon briefly shows up on bottom of my screen but then quickly dissapears. I get an error message: "HP Firmware Updater quit unexpectedly"  Can anyone help please??

 

Thank you

1 REPLY 1

‎02-07-2017 08:30 AM

HP Recommended

Welcome to HP Forums @ friscomurphys,

 

Thanks for the post. 

 

I see you are facing an issue with installing the printer software on your computer running on MAC OS X 10.7. Happy to help

Kudos to you for trying to troubleshoot the issue on your own.

Have you tried to install the printer using HP Easy Start?

 

Recommend you to uninstall the printer, reset the printing system and install the printer by downloading HP Easy Start from this link.

HP Printers - Uninstalling HP Printer Software (Mac)

HP Printers - Resetting the Printing System (Mac)

Restart the MAC and run HP Easy Start to complete the installation. Click here to know more.

 

Keep me posted.

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.