LaserJet Pro M252dw printing streaks. All new toner.

[wayne18]

Photo printing coming out with vertical streak 3/4 to the right side of the page. 

When printing the "Print Quality Page", the top and bottom band show streaks but the two center bands seem fine.

All toner cartridges were replaced.

Printing text seems ok.

All drivers were updated.

Firmware is 20150716 (I beleive is the latest update)

Any help would be appreciated!

[sandytechy20]

@11098622

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet Pro M252dw printer. I understand that you getting streaks when you print, and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Check the paper.
• Check the print settings.
• Check the scanner glass for dirt and smudges.
• Inspect the toner cartridge for damage.
• Check the EconoMode settings.

Click here to refer the document and perform these steps.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[wayne18]

Thank you for your suggestions:

- I have tried 2 photocopier paper types.

- I set the print setting for "best" and other settings seem fine

- I dont have a scanner on my printer. it is the M252dw

-All toner cartridges are new and appear ok

- It is not in economode

I did print a black and white image and it seems to print this just fine. It only seems to have the streak when printing a color photo.

Any other suggestions would be appreciated.

Wayne

[Jeet_singh]

Hi @wayne18,

Thanks for replying, I appreciate your time and efforts,

I understand you have already tried the steps suggested and still having the issue while printing a colour photo, this clearly indicates an issue with the printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[wayne18]

Thank you Biswajeet for your suggestion to contact HP support. 

From the documentation and suggestion I have received, I was hoping to avoid contacting HP due to, I beleive a fee involved in solving the problem. As I have already spent quite a bit on new cartridges, I do not wish to spend any more if this can be avoided.

I was hoping that this issue had been encountered before and someone would have a solution.

Thanks again!

Wayne

[A4Apollo]

@wayne18, thanks for the response.

Occasionally streaks can be caused by a low toner cartridge. When toner gets low it can gather in certain areas within the cartridge and create a 'streaking' affect. Hold the cartridge by the sides and rock it gently from left to right to redistribute the toner, Once the cartridge has been rocked please reinstall the cartridge. Once your cartridge is reinstalled please test printing again to verify if the streaking issue still occurs.

Try cleaning the print heads and if it helps.

If the issue still persists it is a hardware issue, please contact HP support for service options.

Link to contact HP.

Have a great day ahead! 🙂