LaserJet Pro MFP M127fw Initializing

[Ruecom]

When printer is powered on with switch or hard power cable plugin, it goes to Initializing and stays there.  Tapping the "Home" button does get me access all the menus.  The settings can be changed and the firmware has been updated.   Ipv6 is disabled.   Tried Restore Defaults.  Did the hard reset with and without the toner cartridge installed.  All to no avail.

The real problem is that I cannot print anything from the control panel on the printer, the web-based control page,  or my computer.

I can access everything from the web-browser control page.  Status is "Initializing"

All print request from the control page seem to execute and complete, but never print out a page on paper.

Any Ideas if this is fixable?

[Chimney_83]

Greetings @Ruecom,

Thanks for the post. 

I understand that your printer is stuck on the initializing message. Happy to help.

Kudos to you for trying a lot of troubleshooting steps on your own.

Recommend you to try the steps suggested in this old HP Forums post. 

If the issue persists, please contact our phone support for further assistance. 

Keep me posted.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Ruecom]

I had already disabled the IPv6 network setting and hard restarted the printer as instructed in the post you suggested.

The problem is not with the network connections, wired and wireless work just fine and can be pinged from my computer.

The problem is that the printer will not print anything.  Reports from console, NO;   Prints from computer, NO;

When I try to make a copy,  the scanner unit cycles but nothing is printed. Display then goes back to "Initializing"

[Chimney_83]

Thanks for the reply and Kudos to you for trying the suggested steps. As you have mentioned that you are not able to make a copy as well. Recommend you try the procedure sent you as a Private Message. 

If the issue persists, please contact our phone support for the service or upgrade options. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Ruecom]

Tried the steps recommended to do the NVRAM Reset.

I held  the touchpad in the right arrow and cancel button areas when turning on the power.

The HP logo & Energy star logo appear on the display for a few seconds then it goes directly to "Initializing"

The Permanent Storage Init.  never appers on the display, no matter how long I hold the "buttons"

[Ruecom]

Managed to get the Permanent Storage Init.  to appear on the display,  I was pushing in the wrong location.

After The Permanent Storage Init.  disappears the screen shows "initializing" and stays there forever, until I hit the "home button"

Then it says " Restore Defaults  Please Wait" for 3 seconds and goes to the main menu display.

Still will not print when I try to make a copy, or do an internal report or demo page.

[Chimney_83]

Thanks for the reply and trying the suggested steps. Please contact our phone support for the service options available for your printer. 

Keep me posted, Good Luck. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Ruecom]

Thanks for your efforts, but HP phone "support" only wants to sell me a replacement printer.

This seems like a common issue. It is a shame that HP doesn't want to fix a printer that is less than two years old and has printed less than 4000 pages.  Does not bod well for quality control.

[Chimney_83]

Thanks for the reply and contacting our phone support.

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.