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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2017 07:21 PM

HP Recommended
Product: LaserJet Pro MFP M477
Operating System: Microsoft Windows 10 (64-bit)

This weekend my printer (LaserJet Pro MFP M477) started printing slowly. Before, the printer would fire right up and print whatever I sent it. Now it takes anywhere from 30min to 2 hours to print a document. I've power cycled it and removed the device from Windows 10 and reinstalled and nothing happened.

 

Any ideas?

4 REPLIES 4

‎03-22-2017 09:51 AM

HP Recommended

Hello,

 

Question, if you do a copy, does it take that long to print?

Though I work for HP, My posts express My opinion, and not those of HP.

‎03-22-2017 11:46 AM

HP Recommended

yes

‎03-22-2017 11:59 AM

HP Recommended

 

Hello takethebrownpil,

 

I have some additional questions to try and understand what you're experiencing:

 

*What is the current setting of your paper size and paper type?  Are you using Tray 2 to print?

*What type of paper are you using to print and which paper size are you using to print?

*If you try to print a report like the "Configuration Page," does the page also take a while to output?

 

Thanks.

I am an HP Employee. My posts express MY opinion, and not those of HP

‎03-22-2017 12:02 PM

HP Recommended

Got it

 

Ok, let's try to do an NVRAM

Please follow the instructions:

 

NVRAM initialization
CAUTION: Be sure to print a configuration page before performing an NVRAM initialization.


An NVRAM initialization erases all data stored in the unprotected NVRAM sections. Performing an NVRAM
initialization resets the following settings and information:
● All menu settings are reset to factory default values.
● All localization settings, including language and country/region, are reset.

After performing an NVRAM initialization, reconfigure any computers that print to this printer so that the
computers can recognize the printer.


1. Turn the printer off.


2. 2-line control panels: Press and hold the right-arrow button and the Cancel button  simultaneously.
Keep the buttons depressed as you turn the printer on.
Touchscreen control panels: Turn the printer on, and then, as soon as the HP logo appears, press the
lower right quadrant of the control panel.


3. When the Permanent Storage Init. message appears on the display, release the buttons (2-line control
panels) or touchscreen.
The NVRAM initialization starts.


4. When the printer has finished the NVRAM initialization, it returns to the Ready state.

 

Please let me know how did it go

Though I work for HP, My posts express My opinion, and not those of HP.
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