LaserJet pro CM1415fnw MFP doesnt print in color.

[RicherdAC24]

I have a hp laser jet pro cm1415fnw mfp in my office that doesnt want to print in color. i have a windows xp. Whenever i try to print in color off of microsoft windows or the internet the picture just comes out black and not in color. when i print a diagnostics page it does print in color though. i need help.

[pcwizard]

Hi RicherdAC24,

How do you have the printer connected to the computer?

Update the firmware on the printer, and let me know if you still have the same issue?

Firmware Update

[RicherdAC24]

its connected through a wireless connection and i already updated the firmware.

[pcwizard]

Hi RicherdAC24,

Make sure you do not have Print in Greyscale turned on in the Printing Preferences. Check out the document for Print Quality below the screenshot as well.

Can you make standalone copies from the printer in color?

Resolving Print Quality Issues

[RicherdAC24]

It doesnt have it checked.

It can print copies in color.

[pcwizard]

Hi RicherdAC24,

What happens if you print a color document from Wordpad or a image from Microsoft Paint?

What application programs are you seeing this issue?

[RicherdAC24]

It doesnt print in color for any program , it does when i print diagnostic pages or copy something but if i use the computer to print anything in color from anywere it doesnt let me.

[pcwizard]

Hi RicherdAC24,

Install the printer on a different computer, and let me know if you have the same issue?

We need to isolate this to a hardware or software issue. Let me know what you find out?

[RicherdAC24]

It doesnt print on any computer.

[pcwizard · Accepted solution]

Hi RicherdAC24,

Follow the steps below to uninstall and reinstall the printer.

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the Laserjet CM1415 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player 

6. Download the full feature software and drivers, and then reinstall the printer.