LaserJet pro MFP M283 print but not scan

[Gvol64]

Hello to everybody, I used since April 2020 my LaserJet M283 both as printer and scanner. It is linked by an ethernet cable to the router of my domestic network. 

For some reasons, now it continues to run properly as printer but when I lunch the usual HP scan software the result is a message showing impossible communicate with scanner.

I tried to reistall drivers downloading and running HP Easy Start but this sowftare doesn't find the printer (despite I can continue to prin as ususal).

Have you any idea for solving the problem?

Thank you in advance. GV 

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[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Are you using the HP FULL software solution?

If not, can try to download and use it?

HP Color LaserJet Pro MFP M283fdw Software and Driver Downloads | HP® Support

These resources will be useful:

https://www.youtube.com/watch?v=xUhAjHNlKOI

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjYxyO3Grx4mLbQt9tPeZ5v

Hope that helps!