Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-18-2014 06:50 AM

HP Recommended

When first turning on the printer in the morning it starts its initializing and gets stuck there for over an hour.  Have to turn the printer off and back on again to get it to work. 

 

This also happens a few time through out the day.

 

What can we do to fix this?

 

Thanks for the help!

2 REPLIES 2

‎09-19-2014 08:34 AM

HP Recommended

Hi @Dugroup,

 

Thank you for visiting the HP Support Forums! 🙂 To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/

 

I hope this helps!

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

‎01-18-2017 10:32 AM

HP Recommended

In my case I unplugged the machine and disconnected the 3 scanner connectors and then powered on.  It didn't start up, but after removing power and plugging the scanner connectors back in and powering the machine up I was able to get it to the ready state.  I updated the firmware and cycled power without an issue.  I power cycled again with the scanner lid up and it stuck at initializing once again.  I noticed with the scanner lid up that the scanner bulb flickered erratically.  Closed the scanner lid and got it back to ready again.  My best guess is that the scanner is the culprit.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.