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Raven411
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Laserjet M277dw HP Utility Has No Scan to Computer Option

HP Recommended
Laserjet M277dw
macOS 10.12 Sierra

My M277dw was working just fine, in all capacties, until the scan function just stopped working. I have rebooted the computer and the printer; I have de-installed and re-installed the printer; and I have downloaded and reinstalled the latest software and drivers. 

 

HP Utility is on my computer. There is no Scan to Computer option in settings. None. Used to be there. Now, gone. The computer can finds the scanner just fine, but the scanner never opens up. Not from Easy Scan, or from the HP scan screen. 

 

Help. Just happened 2 days ago. 

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A4Apollo
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HP Recommended

Hi! @Raven411, Welcome to HP forums.

 

I understand you don't have the scan to computer option on your printer.

 

Don't worry I love to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

Download and install the HP Easy Scan app (in English) from the App Store.
If the app does not automatically open, search the Mac for the scan, then click HP Easy Scan in the list of results.
Place the document or photo printed side down on the scanner glass, then close the scanner lid.
If your printer has an automatic document feeder (ADF), you can use it to scan multiple page documents at one time. Do not load photos in the ADF to prevent damage to the photos and the printer.
In HP Easy Scan, select your printer name from the Scanner drop-down menu.
Select your scan type from the Presets menu.
To change any basic settings to the preset you selected, click Edit Settings.
Click Scan.
Click Scan Next Item to add additional pages, or click Done.
Click the thumbnail version of the scanned item in the left panel. The item displays in the right preview pane.
Click Edit to adjust colors, straighten the scan, or crop the size.
To save your scans to a folder on the Mac, click Send in the bottom right corner of the window, then click Folder.
In the window that displays, click the Where menu to browse to the folder you want to save the file to, then click Save.
To view your scan, open the folder in which you saved the scan, then double-click the file.

 

Refer this article to know more information about using scan to computer.

 

 

 

Let me know if this helps!

Have a pleasant day ahead! 🙂

A4Apollo
I am an HP Employee

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